Wireless Explorer gives network operators the power of knowledge on what mobile users are experiencing while interacting with the network and experiences. It merges and correlates the performance of the network, mobile device and various business drivers. It incorporates the power of Qlikview in providing business intelligence, mobile applications in gathering customer experiences and the robustness of the Wireless Explorer to give an end-to-end insight of what the customer experiences really are.

With the Customer IQ solution your customer's phone directly provides feedback on network quality and performance. It eliminates guesswork by automatically providing accurate, real-time data directly from your customers' mobiles. Using the Unified Platform it correlates the mobile data to other performance data sources, aggregates, analyzes and delivers that data via easy-to-use web or desktop applications. The solution helps you to accelerate time to market, reduce operating costs and increase customer satisfaction while reducing churn.

The Customer IQ solution uses network performance, mobile device performance and correlates that with subscriber information to show the actual end-user experience and quality of service. It considers the entire chain of service delivery from provisioning of services, to activation to actual user experience while on a call, while exchanging messages and while using the internet. By doing so it provides a true end-to-end performance and quality of services delivered including interaction with customer service