All-Round Enterprise Support
The Silver level of support the response time to any requests, issues raised and support queries are slowest at 48 hours. Support is provided through email, telephone and online.
Furthermore customers on this level of support receive emergency bug fixes, remote trouble shooting, advance online training and code review. Customers are eligible for 1 dedicated developer credits that can be used for custom development, performance tuning an expert code review. Support will be provided to 1 listed customer contacts.
Silver support enables...
- Maximum incident response time of 48 hours
- Eligible to receive emergency hot-fix builds on an as-needed basis.
- Limited email support
- Telephone support
- Emergency bug fix escalation available on an as-needed basis.
- Remote trouble-shooting services
- Advance On-line training
- On-site training available
- 1 listed support contact
- Eligible for 1 dedicated developer credit for Performance tuning, Custom feature development and Expert code review
