Support

AmanziTel supports all its product versions. Basic support is free of charge and is provided through the AmanziTel community. Higher support levels such as Silver, Gold, and Platinum are provided through a dedicated enterprise support portfolio. All users get basic support that includes:

• Remote and downloadable access to the most current source code documentation available, including tutorials and examples.
• Web access to the most current source code repository for the Software.
• Unlimited, 24x7 accesses to the community-driven AmanziTel public support forums.
• On-line training

Enterprise support enables...

• Very quick response time
• Emergency hot-fix builds
• Support via email, phone and chat
• Remote trouble-shooting services
• On-site and on-line training
• Support for hardware set-up and OS configuration
• Dedicated developer credits
• Performance tuning
• Custom feature development
• Expert code review