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Ian Vernon's Blog

Will Customers Ignore Bad Customer Service?

Posted at March 23, 2013 23:30

In competitive industries a bad customer experience results to churn (telecoms, media, etc). more...

Swedish Customer Service, Does it exist?

Posted at March 16, 2013 18:55

This past month my observation of customer service in Sweden was both reinforced and rebuffed. more...

Craig Taverner's blog

Complexity threshold

Posted at October 15, 2009 09:14

I've been planning to write a proper article about this for years, but inspired today by more...

Boolean behaviour

Posted at July 31, 2009 15:00

I recently spent a good half hour debugging some grails unit test code, only to track the problem down to groovy's boolean behaviour. more...

AmanziTel Blog