Support
AmanziTel supports all its product versions. Basic support is free of charge and is provided through the AmanziTel community. Higher support levels such as Silver, Gold, and Platinum are provided through a dedicated support concept.
The support agreement for each platform and application varies due to the differences in variables between platform and application. This section presents Frequently Asked Questions, ADaM Support Agreement, AWE Support Agreement, Training and Documentation.
All support plans include the following basic features and is provided to all ADaM users:
- Remote and downloadable access to the most current source code documentation available, including tutorials and examples.
- Web access to the most current source code repository for the Software.
- Unlimited, 24x7 accesses to the community-driven AmanziTel public support forums.
- on-line training
Higher level support features are plan-specific and can include the following depending on the actual support plan:
- Maximum incident response time of 12 hours.
- Eligible to receive emergency hot-fix builds on an as-needed basis.
- Limited email support.
- Telephone support.
- Emergency bug fix escalation available on an as-needed basis.
- Remote trouble-shooting services available.
- Advance On-line training available.
- On-site training available.
- Limited hardware set-up support
- Limited OS configuration support
- Full application stack support
- Up to 5 listed support contacts
- Eligible for 10 dedicated developer credit
- Performance tuning
- Custom feature development
- Expert code review
THE AMANZITEL ADVANTAGE
Choosing which platform to deploy your application and requirements has never been easier. AmanziTel's platofrms offer an innovative solution and here's why:
- Short time to market
- Scalable
- Modular
- User friendly
- Reliable
- Flexible
- On-Demand
- Secure
- On-Line
- Cost effective