Customer Experience Leader Trusted by worlds largest mobile operators Improving service quality

Customer Experience Leader

Leading the way towards customers happiness

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Trusted by worlds largest mobile operators

Largest mobile operators
serving billions of subscribers

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Improving service quality

Ensuring excellent service quality,
optimizing costs and investments

Read More

sales and marketing

 

Sales and Marketing

customer service

 

Customer Care

service quality

 

Service Quality

General management1

 

General Management

Latest Blog Posts

  • Improving Lives One Message At A Time

    Thoughts that Works May 5, 2015 | 12:37 pm

    All my life I have always strive for making the world a better place through technology, through philanthropy, through sustainable food production… When the world started calling with mobile phones I help improved quality of communications through automated planning. When[…]

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  • The Future of Instant Messaging

    Thoughts that Works Apr 22, 2015 | 13:48 pm

    The Future of Instant Messaging In the past weeks several instant messaging applications such as WhatsApp, WeChat,  have started to offer voice calls, the trend of messaging applications offering voice calling capabilities is nothing new. Tango, Viber, Line all have offered voice calls before WhatsApp[…]

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  • How to gamify a boring customer service app?

    Thoughts that Works Apr 20, 2015 | 16:18 pm

    Enabling mobile service providers to empower their customer services  in delivering the most effective customer care services in the world is the easy bit. The biggest challenge is how to make such service delivery adopted by users. One strategy is[…]

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